Refund and Returns Policy
Effective Date: 02/12/2024
At Gino Baby Milk, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, we offer a simple return and refund process to ensure your peace of mind.
Return Eligibility
You may return most items within 30 days of the original purchase date. To be eligible for a return:
- The product must be unused, unopened, and in its original packaging.
- You must provide proof of purchase (order confirmation or receipt).
- Certain items, including perishable goods or items marked as non-returnable, may not be eligible for return.
How to Return Your Order
To initiate a return:
- Contact us at [email protected] or call us at 360-591-6038 to request a return authorization.
- Pack the item securely in its original packaging.
- Ship the return package to the following address:
- 710 Honeysuckle Lane, Aberdeen, Washington, United States.
- Please note that return shipping costs are the responsibility of the customer unless the product is defective or we made an error in fulfilling your order.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be issued to your original payment method within 5-7 business days.
Non-Refundable Items
Certain items are not eligible for return or refund, including:
- Opened or used products.
- Products purchased as part of a promotion or sale, unless defective.
- Gift cards or personalized products.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately at [email protected]. We will arrange for a replacement or refund at no extra cost to you.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order for the desired item.